Question 1

What ingredients do you use?

Accepted Answer

We only use the best quality ingredients, including fresh eggs, luxury Belgian chocolate, real butter and a whole load of love.

Question 2

What allergens are in the brownies?

Accepted Answer

All our bakes contain MILK, EGGS, SOYA and WHEAT (GLUTEN).
Our goods are made in a kitchen that also makes products containing NUTS. We cannot guarantee no traces of other allergens.

Question 3

Are your bakes suitable for vegetarians?

Accepted Answer

All our brownies, blondies and cookies are suitable for vegetarians.
All Rocky Roads are NOT suitable for vegetarians but are suitable for HALAL diets.

Question 4

Are your products Halal?

Accepted Answer

All our products are suitable for halal diets. No alcohol is used in any of our bakes.
All marshmallows used for rocky road are HMC certified Halal.

Question 5

Do you sell vegan or gluten free bakes?

Accepted Answer

Unfortunately we do not currently have a range of bakes catered for vegan and gluten free diets. But do keep your eyes peeled for updates as we plan to introduce bakes catered for individuals with these dietary requirements in the future.

Frequently Asked Questions

Our Products

What products do you offer?

Is your packaging environmentally friendly?

How big are your brownies/boxes?

How many people does a box of brownies and bakes serve?

Allergens & Ingredients

What ingredients do you use?

What allergens are in the brownies?

Are your bakes suitable for vegetarians?

Are your products Halal?

Do you sell vegan or gluten free bakes?

Your Order

FAQ - I've received some lovely treats, but who from?

My order is wrong or I’m unhappy with it, can you help?

FAQ - Do you include a receipt/paperwork in the box?

Do you sell gift vouchers?

I haven't received my order confirmation, what should I do?

Can I alter my order?

How do I cancel my order?

What is your returns and refunds policy?

How should I store my bakes and how long will they stay fresh?

Delivery

Where do you deliver to?

FAQ - Can I choose a specific delivery date?

FAQ - How long will it take for my order to arrive?

How much does delivery cost?

What can I do if my address is incorrect?

Can I place one order to go to multiple addresses?

Can I track my delivery?

Can I pre-order a box?

Subscriptions

How are payments taken?

Do the subscriptions automatically end?

What happens if my subscription renews whilst you are closed?

Can I use a gift card on a subscription?

How do I see my subscription?

When will my subscription be renewed?

I already have an account - can I see my subscription?

Corporate orders, Weddings & Events

Can I make a large corporate order?

Can I order for Weddings &amp; Events?

Join Our Mailing List

Can I order for Weddings & Events?